Shine Company - Jill's Steals and Deals Adirondack Chairs are cheap damaged fakes! Not what was promoted.

On July 29, 2016 I ordered 2 adirondak Chairs & a table (made by Shine Company in Chino, CA). I finally received my 2 chairs today (but no table yet.) These were the chairs recommended by Jill's Steals & Deals on the Today Show the day before.

Both chairs had chipping damage to the paint. This allowed me to see the wood beneath. It is not Cedar wood as I was promised, but some other cheap soft wood. I rechecked their site, and the chairs (model #4617LG) are advertised as cedar.

I've contacted the company, but had no response. I want a full refund including shipping since I did not receive what I was promised. The chairs are made in China.

Does the Today Show stand behind what the promote?

I'm very disappointed.

This review is a subjective opinion of a user.
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Price Affordability
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Value for money
Exchange, Refund and Cancellation Policy
Product or Service Quality
Customer service
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Reason of review:
Bad quality
Preferred solution:
Full refund
Monetary loss:
Product or service
Shine Company Inc Model 4617Lg
Review category
review #885741

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Jul 21 #1188076

Hi, I'm a customer service representative with We're sorry to hear that you received chairs with chipping damage to the paint. Please send me your customer information or transaction ID so that I may contact you directly to discuss a resolution. My email address is
Thank you,
Adelina C.

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